The UN Guiding Principles on Business and Human Rights expect companies to establish effective grievance mechanisms for individuals and communities that may be impacted by our operations. Mindful of the importance of the relationship with the community in which Total operates, Total E&P Norge AS has implemented a grievance procedure to deal with complaints about how we are conducting our business. This is an important tool for Total to improve how we conduct our business and to learn so that conditions which could lead to similar grievances are prevented in the future. Total is committed to a consultative, fair, and equitable working relationship with community members who express concerns.
If you want to raise a complaint about how Total E&P Norge AS conducts its business in Norway, please contact the Total E&P Norge AS HSEQ Director, +47 51 50 30 00.